Privacy Policy for Ribbit
Ribbit is operated by Orcava Inc. ("Orcava," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Ribbit mobile application and related services (collectively, the "Service").
By using Ribbit, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
- Account information: phone number, authentication credentials or verification status, Google Sign-In information, Sign in with Apple information, and the unique user ID associated with your account.
- Third-party login details: for Google or Apple login, we receive only the information authorized by you and made available by those providers, which may include your name, email address, account identifier, or verified login status.
- Profile information: child or user nickname, age or age range, selected avatar, instrument preference, and app profile settings.
- Usage and practice data: practice session records, tempo/BPM settings, rhythm or training selections, session duration, streaks, badges, levels, progress statistics, and leaderboard-related scores or rankings.
- Device and technical information: device type, operating system version, app version, language settings, basic diagnostic and performance data, and crash logs if enabled through platform tools or service providers.
- Cloud sync and storage information: if you use features that sync across devices, we may store certain account, profile, and progress data on secure cloud services so your experience remains consistent across devices.
2. How We Use Information
We use the information we collect to:
- Create and manage user accounts
- Authenticate users through phone number, Google, or Apple sign-in
- Provide app functionality
- Save progress and practice history
- Sync account and profile information across devices
- Display rankings, scores, and leaderboard features
- Personalize the user experience
- Improve app performance, reliability, and security
- Respond to support requests and user inquiries
- Comply with legal obligations
3. Leaderboards and Social Features
Ribbit may use certain user information to support leaderboard and ranking features. This may include nickname or display name, avatar, and practice points, streaks, levels, or related performance metrics.
We only use the information reasonably necessary to operate these features. Users should avoid using sensitive personal information as nicknames or profile content.
4. Authentication Methods
Ribbit supports multiple sign-in methods, including phone number login, Google Sign-In, and Sign in with Apple.
When you use these login methods, your authentication is processed through the relevant provider or service. We may store account identifiers and basic account information needed to maintain your login and app profile. We do not receive your third-party account password.
Your use of Google Sign-In or Sign in with Apple may also be subject to those providers' own privacy policies and terms.
5. Children's Privacy
Ribbit is designed for children and families. We take privacy seriously, especially where children may use the app.
We collect only the information reasonably necessary to provide the Service, such as account login details, profile information, and practice progress. If a child uses the app, we expect that the account is created or supervised by a parent, guardian, or other authorized adult where required by applicable law.
If you believe a child has provided us with personal information in a manner that does not comply with applicable law, please contact us and we will take appropriate steps to investigate and, where appropriate, delete the information.
6. How We Share Information
We do not sell personal information.
We may share information in the following circumstances:
- With service providers that help us operate the app, such as cloud hosting, authentication, database, analytics, or infrastructure providers
- With third-party login providers when required for authentication
- When leaderboard or ranking features display limited profile information to other users
- If required by law, regulation, legal process, or government request
- To protect the rights, safety, security, or property of users, Orcava Inc., or others
- In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction
Any sharing is limited to what is reasonably necessary for the relevant purpose.
7. Data Storage and Retention
We retain information for as long as necessary to provide the Service, maintain your account, preserve progress, leaderboard, and profile functionality, comply with legal obligations, resolve disputes, and enforce our agreements.
If you request deletion of your account, we will delete or anonymize your personal information unless we are required or permitted by law to retain certain data.
8. Data Security
We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet and no method of electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Request a copy of your data, where applicable
You may also be able to update certain profile information directly within the app.
To make a privacy-related request, please contact us at: [Insert Contact Email]
10. International Data Transfers
Your information may be processed and stored in countries other than your own, including where our service providers operate. By using the Service, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection laws than your country of residence.
We take reasonable steps to ensure that such transfers are handled in accordance with applicable legal requirements.
11. Third-Party Services
Ribbit may rely on third-party services, including authentication, hosting, database, analytics, or platform providers. These third parties may process information on our behalf in accordance with their own privacy policies and contractual obligations.
Examples may include Apple, Google, and Firebase or other cloud infrastructure providers. We encourage users to review the privacy policies of third-party services they use in connection with Ribbit.
12. Do Not Sell or Share
We do not sell personal information to third parties. We do not share personal information for third-party advertising purposes in the ordinary course of operating Ribbit, unless specifically disclosed otherwise.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Effective Date" above and may provide additional notice within the app or through other appropriate means.
Your continued use of Ribbit after any update means you acknowledge the revised Privacy Policy.
14. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact:
Orcava Inc.
Email: [Insert Contact Email]